Intelligent Claims Handling

CLAIMS TRANS  handle and solve all types of cargo claims on behalf of carriers, forwarders and other logistics providers.


Claims Trans is an innovative company in the transport industry. We have the capacity to take full control of the claims handling process for all of your cargo claims. Our supervision operates from the moment the claim arises until it is entirely resolved. We activlely engage in correspondence with all parties involved. Those can be your clients, subcontractors, insurers, brokers, surveyors and others.

Our solutions are based on the successful utilization of the applicable national and international laws. Our mission is to protect your material and commercial interests, whilst handling your cases with your clients and your insurers. All of this is aligned with the idea that you will have more time to focus on your business development while we deal with all types of cargo claims.

CLAIMS Handling

Nowadays, the dynamic nature of the transport industry requires fast decision-making. Working at a rapid pace is a daily round for the professionals in the field. For these reasons, there may often be cases where your company is at risk of being held liable for any damage to the goods, late payments, unclear instructions in the carriage contracts and unjustified claims. All of these cases call for a timely and professional response that would lead to their proper resolution and safeguarding your material interests. Just so you can remain calm in those situations, we have created the “intelligent claims handling”. It is a unique way to deal with cargo claims. Whether  you are looking to assign a single case or prefer to take advantage of a monthly subscription to our services, we are ready to provide the right duty of care for any transport claim! There are many types of cargo claims, but here are the most common ones for which you can contact us at any time:

Unpaid Freights

Coordination and collection of unpaid freight money, related to a specific carriage contract.

Damaged Goods

Handling and resolution of cargo claims where the goods have been damaged during transport.

Cargo Theft

Adequate and prompt handling of cases involving theft of part or all of the trailer load.

Late Delivery

Timely intervention in delayed delivery, which includes communication and negotiation with contracting parties, as well as with the final client when needed.

Transport Contracts

Detailed analysis and advice on transport contracts and freight orders. This includes reviewing, drafting and improving trade agreements.

Legal Aid

Your company is facing a lawsuit related to transport law – we will assist in the proper selection of a lawyer in the respective country. You can count on us to coordinate the whole process.

“Transport Column”

Here you will find our latest articles that will address important topics for carriers, freight forwarders and other logistics companies.

Reclaim Your Profits: The Ultimate Solution for Recovering Unpaid Freights in the Transport Industry

T he last economic cycle led global trade to a significant increase causing the transport industry to experience unprecedented demand, propelling businesses to new heights. However, as the market stabilizes, transport companies now face a pressing...

Social Dumping: Protection, Prevention, and Best Practice for Carriers

T he European Single Market provides carriers with various opportunities to grow and advance their business internationally. However, the access to this is contingent upon complying with sometimes strict guidelines and regulations. The latest...

Does transport mediation deliver solutions tailored to the dynamics of the logistics industry?

The dynamics of the logistics industry create serious challenges for carriers, freight forwarders and customers. Problematic situations arise on a daily basis. Losing control of a problem while it is still in its infancy makes solving it much more...

What are the dangers and prevention opportunities for carriers when carrying cargo to the UK?

E very month there are thousands of attempts by illegal immigrants to gain unauthorized access to vehicles en route to UK. Keeping your vehicle and trailer secure against stowaways can be a challenge. If the UK Border Force or Customs discovers...

E-CMR is gaining momentum with its benefits in Germany – See how!

The context🚛   W e currently find ourselves in a key moment for the logistics industry. Every stakeholder within the global supply chine is searching for innovative solutions that would contribute towards their efficiency in order to become more...

Is CARGO THEFT the most significant financial risk for road carriers?

Unfortunately, cargo theft is an increasingly common occurrence in the daily lives of carriers. Even just one such event could have significant negative consequences for transport companies. It is for these reasons that this article will focus on...

Claims Prevention


In this section, we will share with you useful tips for reducing the risks of cargo damage. Our goal is to be as useful as possible with regular publications and a detailed description for some of the solved cases. In that way, you will be more familiar with how to react in situations involving high risk of damage.

“Cargo Cases” 

Here we will present analyzes of real transport cases. All of them are solved by us. Follow the decision from start to finish!

Overcoming Extortion Attempts by Subcontractors

🚚 In this case study, we're dissecting a particularly dicey situation that could happen to any logistics company: an unexpected standoff with a subcontractor over alleged additional charges. Join us as we navigate through the murky waters of...

Solving the Challenge of Theft During Transit

  🚚 Today's narrative spins around a perplexing case of theft, unveiling the pivotal role of vigilance and immediate response in logistics. Let's delve into the story that unfolded on a route from Western Europe to Eastern Europe.   Client...

Conquering Complex Logistics Obstacles with the CMR Convention

Introduction 🚚 In this case study we uncover the intricacies of an unexpected obstacle that required strategic thinking, effective communication, and a deep understanding of the CMR Convention. Get ready to witness the resilience and...

Tackling Fraud in Logistics: Exposing Phantom Transport Companies

Introduction 🚚 The thriving logistics market across Europe is a panorama of bustling routes, transport chains, and seamless freight movements. In this bustling landscape, a reputable medium-sized freight forwarder found themselves in an unusual...

Unlawful Deductions of Unjustified Claims for Damage

Introduction 🚚 As a freight forwarder or carrier, it's crucial to know your legal rights when it comes to unjustified claims for damage. In this case study, we will delve into a real-life court case that highlights the importance of standing up...

Overcoming Contractual Challenges in International Freight Logistics

Client Profile At Claims Trans, we recently represented a small, yet resilient Bulgarian haulier company engaged in transporting goods throughout Western Europe. Their experience is emblematic of a broader trend where smaller logistics firms are...

Overcoming unjustified claims: a recipe for a positive outcome

International transport is fraught with both opportunities and many challenges. Transport companies are increasingly faced with a growing number of cases and disputes that arise in the course of their work. In some cases, these disagreements reach...

Unraveling Delay Damages: Claims Trans` Victory Over Gross Negligence in Logistics

When a high-value shipment gets entangled in a web of deceit and delay, the situation may seem impossible to untangle. This was the predicament faced by a Bulgarian exporter of premium climbing walls when their logistics turned into a legal...

Another Successfully Resolved Case of Total Goods Damage Due to a Road Incident

In the dynamic transport industry, incidents leading to total goods damage due to road accidents are not uncommon. These occurrences pose significant challenges for carriers and all parties involved, relying on seamless cargo delivery. However,...

Navigating Success in Marine Claims: A Comprehensive Guide by Claims Trans

Today, we are delighted to share an insightful maritime claims case from our portfolio. This story not only highlights our ability to solve complex maritime challenges but also serves as a guide for anyone navigating the complex world of maritime...









The transport companies carry out or arrange multiple shipments every day



Sometimes all or parts of the cargo get damaged, lost or stolen. The delivery can be delayed too.


Don’t lose precious time with the complicated handling of that claim – submit it online via our platform



The owner of the cargo is compensated for the damage in time and according to national and international laws



The claims handler solves the claim on your behalf and communicates the relevant data with the stakeholders


All of the relevant documents are analyzed in the system and the case gets assigned to a transport law specialist




The transport companies carry out or arrange multiple shipments every day



All or parts of the cargo get damaged, lost, stolen or delayed



Upload the relevant documents and submit the claim online via our platform



The claim is assigned to a transport law speciliast who solves the cargo claim for you



All of the valuable information is shared with the stakeholders



The owner of the cargo is indemnified  for the damages in time and without the usual delays

Who are we?

Your own claims handling team!

Cargo claims usually take either too long to solve or companies experience unexpected losses due to poor handling of their cases. That is why we created a claims-handling software as a service, to ensure that you get the right compensation for your cargo damage – every time, anywhere!


The Claims Trans software enables you to solve any cargo claim with an ease!


Our services protect your enterprise from unjustified claims or lowered compensations due to overlooked details!


The professional team of experienced claims handlers will take all of the neceesary steps to solve your cargo claims!


Monthly reports on open claims, bundled with graphical analysis on the ongoing cases!


The software is easily accessible via desktop, phone or tablet!


All of our partners enjoy a direct access to legal customer service